Get We Clean Pvt Ltd recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how Get We Clean Pvt Ltd uses and protects any information that you give Get We Clean Pvt Ltd when you use this www.WeClean.services or the WECLEAN mobile application or any other digital medium and other offline sources of our Company. Get We Clean Pvt Ltd is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our Get We Clean Pvt Ltd Platform. WeClean is strongly committed to providing customers a safe online experience by protecting the safety of all customer and users while offering the best quality user experience. This Privacy Policy applies to current and former visitors to our Get We Clean Pvt Ltd Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Get We Clean Pvt Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. www.WeClean.services is a property of Get We Clean Pvt Ltd, established under laws of India, having its registered office at 80/88, Dattaram Lad Marg, Opp. Hakoba Mill Compound, Kalachowki, Parel East, Mumbai – 400033, Maharashtra India.

DEFINITIONS:

The terms “WECLEAN”, “Company”, “we”, “us” and “our” refer to Get We Clean Pvt Ltd. The term “Get We Clean Pvt Ltd Platform” refers to www.WeClean.services or the WECLEAN mobile application or any other digital medium and other offline sources. The terms “you” and “your” refer to the user of the www.WeClean.services or the WECLEAN mobile application or any other digital medium and other offline sources. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person. The term “Services” refers to any services offered by Get We Clean Pvt Ltd whether on the third-party Platform or otherwise. The term “Policy” refers to this Privacy Policy.

INFORMATION WE COLLECT FROM YOU

Contact information: We might collect your Name, Email, Phone, Address. Payment and billing information: We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razor pay. Information you post: We collect information you post in a public space on our Get We Clean Pvt Ltd Platform or on a third-party social media site belonging to Get We Clean Pvt Ltd. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Get We Clean Pvt Ltd Platform includes the Get We Clean Pvt Ltd advertising services (“Ad Services”), which may collect user activity and browsing history within the Get We Clean Pvt Ltd Platform and across third- party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Get We Clean Pvt Ltd cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Get We Clean Pvt Ltd Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services. Stored information and files: Get We Clean Pvt Ltd mobile application (Get We Clean Pvt Ltd app) may also access metadata and other information associated with other files stored on your mobile device. address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other. If you are a partner company, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details. Demographic & Other information: If you use Get We Clean Pvt Ltd Platform, we may collect information about your IP address and the browser you are using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. About your use of our services through a mobile device(app), for example: carrier, location and performance data such as payment methods, interaction with our technology such QR & bar codes and use of mobile coupon or voucher codes. Unless you elect yourselves remain anonymous through your device under platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via WeClean’s desktop website mobile's browser or otherwise.

USE OF YOUR INFORMATION

We will only process the information/data we collect about you if there is a reason for doing so, and if that reason is allowed under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so. Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information: to enable us to provide you with access to the relevant parts of the Sites and collect payment from you. to supply the services, you have requested; and to contact you were necessary concerning our services, such as to resolve tickets you may have with your order. We also process your information where we have a justifiable reason for doing so— for example upgrading of our service, including data processing to make it better and faster for you to place orders. We have listed the reasons below: to improve the effectiveness service quality that our customers can expect from us; to custom made the content that we or our advertising partners display to you, for example to make sure you see the advertising which is most relevant to you, based on characteristics determined by us; to enable our customer support team to help you in the most efficient way with any enquiries or issues; to contact you for your views and feedback on our services provided to you and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are launched in a new area or town, where you have requested us to do so; to analyse your activity on the website or app so that we can monitor, support, improve and develop our business and for analytical purposes to help us to prevent fraud and provide seamless service; to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of WeClean, facility partners, or others (including to prevent fraud); and the comments and feedback you provided regarding the sites/app and services, we may use the same comments and feedback on the sites and in any marketing or advertising collaterals. We will only identify you for this purpose by your first name and the area/city in which you live. We will also analyse the information about your use of WeClean.services from your location information to create profiles relating to you and for you. This means that we may make certain assumptions about what you might be interested in and use this data, for example, to send you more tailored marketing communications, to offer you with items that we think you will prefer, or to let you know about exclusive offers or products which we think you may be interested in (including WeClean for Business). This activity is referred to as profiling. Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to make sure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. Where we are under a legal obligation to do so we may use your information to: use a record of your order(s); comply with any legal obligation or regulatory requirement to which we are subject. to analyse your activity on the website or app so that we can monitor, support, improve and develop our business and for analytical purposes to help us to prevent fraud and provide seamless service; to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of WeClean, facility partners, or others (including to prevent fraud); and the comments and feedback you provided regarding the sites/app and services, we may use the same comments and feedback on the sites and in any marketing or advertising collaterals. We will only identify you for this purpose by your first name and the area/city in which you live. We will also analyse the information about your use of WeClean.services from your location information to create profiles relating to you and for you. This means that we may make certain assumptions about what you might be interested in and use this data, for example, to send you more tailored marketing communications, to offer you with items that we think you will prefer, or to let you know about exclusive offers or products which we think you may be interested in (including WeClean for Business). This activity is referred to as profiling. Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to make sure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. Where we are under a legal obligation to do so we may use your information to: use a record of your order(s); comply with any legal obligation or regulatory requirement to which we are subject. THIRD PARTY SERVERS: All information you provide on our website or mobile application is hosted on third party servers, which may or may not be in India. Our entire technology stack including WeClean.services, API’s and POS data is hosted on https://www.digiinterface.com/, a third-party servers located in India. At https://smartlaundry.in/, we store all user, billing, stores, payment, pickup and delivery data etc. HOW DO YOU GET MY CONSENT? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. At any time, you may withdraw your consent by writing to support@WeClean.services. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to unsubscribe from the same. DISCLOSURE: We may disclose your contact information to third parties, such as courier service providers, to fulfill the transactions you have completed on our website or through the mobile application. We may also disclose your information if we are required by law to do so or if you violate our Terms of Use, to the extent necessary to pursue further action. PAYMENT: All payments made on the website or mobile application are made through third party payment gateways and wallets. Your purchase transaction data (including any personal information and sensitive personal information or data) is stored by such gateways as is necessary to complete your purchase transaction.

THIRD-PARTY SERVICES:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information you are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. THIRD PARTY LINKS: When you click on third party links on our site, they may direct you away from our site. This Privacy Policy does not apply to, nor do we take any responsibility for, any information that is collected by any third party either using the site or through any third-party links on the site or through any of the advertisements or through BOTS. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

COOKIES:

We employ the use of cookies. By accessing https://www.WeClean.services/, you agreed to use cookies in agreement with the Get We Clean Private Limited’s Privacy Policy. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it. You may decline these cookies by changing your browser or mobile settings, if permitted. However, do note that this may impact certain features or your user experience in using the site or the mobile application. The collection of data may in most cases be automatic. Your session log information on our site or mobile application includes your navigation within the site, source of traffic, IP address location, browser type, browser language, operating system, date and time of request etc.

CHANGES TO THIS PRIVACY POLICY:

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website and mobile application. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. How does WeClean.services utilize user or customer information? We only collect user or customer information as required to conduct our business and to enable us to provide services to our users and customers. We do not sell or rent this information to third parties. User and customer information will be shared with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

QUESTIONS AND CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Grievance Redressal Officer at support@WeClean.services or by writing to The Grievance Redressal Officer, 80/88, Dattaram Lad Marg, Opp. Hakoba Mill Compound, Kalachowki, Parel East, Mumbai – 400033, Maharashtra, India. All requests will be addressed no later than thirty (30) days from the date such a request is made. Do note however, that we reserve the rights to save any usage information and you are not entitled to seek the deletion of the same. We may at our sole discretion permit or deny the change of any information, if we believe the same is required to observe applicable laws. Email OPT-OUT: You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email (support@WeClean.services). It may take about 10 working days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

JURISDICTION:

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Further, please note that the Get We Clean Pvt Ltd stores your data with the cloud platform of provided by (Name of the Service Provider), which may store this data on their servers located. has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at. The privacy policy adopted by are detailed in. In the event you have questions or concerns about the security measures adopted by, you can contact their data protection/ privacy team/ legal team or designated grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above. If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at support@WeClean.services.